FAQs
Thank you for considering shopping at Maison Tafsut. We want to make your shopping experience as pleasant as possible. Here are some frequently asked questions that may help you with your purchase:
Q: What is your shipping policy?
A: Our shipping policy includes processing and shipping orders within 1-3 business days, offering various shipping options, providing tracking information, and currently shipping within the province of Quebec. Please see our Shipping and Returns Policy for further details.
Q: How much does shipping cost?
A: Shipping costs vary depending on delivery location and shipping option. Shipping costs are calculated at checkout and are the responsibility of the customer.
Q: Do you offer international shipping?
A: Currently, we only offer delivery to the province of Quebec, Canada.
Q: What is your return policy?
A: Our return policy allows for the return or exchange of eligible items within 30 days of the purchase date. Please see our Shipping and Returns Policy for further details.
Q: How do I initiate a return or exchange?
A: To initiate a return or exchange, please contact our customer service team by email at maisontafsut@gmail.com within 30 days of the purchase date. We will provide you with a returns label and instructions on how to return the item to us.
Q: How long does it take to process a refund?
A: Once we receive your returned item, we will process the refund within 5-7 business days. Refunds will be issued in the original form of payment.
Q: What payment methods do you accept?
A: We accept major credit cards, Visa debit cards and other payment methods specified at checkout.
Q: Can I cancel my order?
A: If you need to cancel your order, please contact our customer service as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that we can cancel the order if it has already been processed and shipped.
Q: What should I do if I receive a damaged or defective item?
A: If you receive a damaged or defective item, please contact our customer service team as soon as possible with a photo of the item and the problem. We will work with you to provide a solution, including a replacement or refund.
Q: Do you offer any promotions or discounts?
A: We periodically offer promotions and discounts to our customers.
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